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Outlook® Config

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E-mail Configuration

How to configure an e-mail account in Outlook Express / 2013

If you have an email account set up on the server, you may want to configure Outlook or Outlook express to send/receive email from this email address. To configure Outlook to connect to your account, please do the following:

  1. Open Outlook Express
  2. In the top menu, click Tools
  3. Click the Accounts link
  4. Select the Mail tab
  5. Click the Add button
  6. Click Mail
  7. In the Display Name field, type any name you wish to associate with this email. This is only for aesthetic purposes. It doesn't matter what name you use in this field.
  8. Click the Next button
  9. In the field to the right of E-mail Address, type the full email address including the domain name.
  10. Click the Next button
  11. For the Incoming and Outgoing servers, put mail.yourdomain.com or your server's IP address.
  12. Click the Next button
  13. For the Account Name, type the full email address (including the domain name).
  14. In the Password section, type the password for the email.
  15. Click the Next button
  16. Click the Finish button
  17. You should still see the Mail tab, so click the Properties button
  18. Select the Servers tab
  19. Check the box at the bottom which says "My server requires authentication"
  20. Select the Advanced tab
  21. At the top you will see "Server Port Numbers" and "Outgoing mail (SMTP):" with a value of 2525.
  22. Click the Apply button, OK button, and the Close button.
  23. Now you can test your email.
Outlook / Eudora / Thunderbird / Mac / iPad / Phone Client Settings

Be sure to replace yourdomain.com with your actual domain name.

Your/Display name: anything you want
Email address: enter the full address (name@yourdomain.com)

Type of connection: POP3

Incoming mail server: mail.yourdomain.com
Outgoing mail server: mail.yourdomain.com
Outgoing mail server does require authentication.

Incoming mail port: 110 for POP3
Outgoing mail port: 2525

** No SSL boxes should be checked **
Note: If you want a secure connection using SSL, please refer to the related article.

Username/Account name: must be the full email address (name@yourdomain.com).
Sometimes this setting won't work until you replace the @ with a + in the username.

Password: the email password. Do NOT use SPA (secure password authentication).

Warning for iPad users: If you have already setup your email incorrectly, you cannot simply update the settings to be correct. Instead, you need to fully delete the account from the iPad, perform a hard reset, and recreate the entire account with the proper settings.

Mac Mail Setup
  1. Open up Mail.app and press Command+Comma to invoke the Preferences window.
  2. Switch to the "Accounts" pane and press the + button in the lower-left corner.
  3. Under "Account Information", fill out the following information:
    • Account Type: POP
       
    • Email Address: email-name@your-domain-name.com
    • Incoming Mail Server: mail.your-domain-name.com
    • Username: email-name@your-domain-name.com
    • Password: your email password
    • Note that POP uses port 110 and IMAP uses port 143
  4. Select "Add Server..." from the Outgoing Mail Server (SMTP) pop-up menu. Here are the details for it:
    • Outgoing Mail Server: mail.your-domain-name.com
    • Server port: 2525
    • Use Secure Sockets Layer (SSL): NO
    • Authentication: password
    • User Name: email-name@your-domain-name.com
    • Password: your email password
    • Dismiss the window by pressing "OK."
  5. Back in the "Accounts" pane, switch to the "Advanced" tab and do not check the box marked "Use SSL" towards the bottom.
Are you able to receive emails but not send?
    1. Open up Mail.app and press Command+Comma to invoke the Preferences window.
    2. Switch to the "Accounts" pane and press the + button in the lower-left corner.
    3. Under "Account Information", fill out the following information:
      • Account Type: POP
         
      • Email Address: email-name@your-domain-name.com
      • Incoming Mail Server: mail.your-domain-name.com
      • Username: email-name@your-domain-name.com
      • Password: your email password
      • Note that POP uses port 110 and IMAP uses port 143
    4. Select "Add Server..." from the Outgoing Mail Server (SMTP) pop-up menu. Here are the details for it:
      • Outgoing Mail Server: mail.your-domain-name.com
      • Server port: 2525
      • Use Secure Sockets Layer (SSL): NO
      • Authentication: password
      • User Name: email-name@your-domain-name.com
      • Password: your email password
      • Dismiss the window by pressing "OK."
    5. Back in the "Accounts" pane, switch to the "Advanced" tab and do not check the box marked "Use SSL" towards the bottom.
  • Are you able to receive emails but not send?

    If you aren't able to send email, this usually means one thing: your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major internet service providers (ISPs) block port 25, the channel used for communication between an email client and an email server, to prevent their internet connection from being used for spam. When an email client that runs on your computer delivers messages, it uses port 25 to transmit data to remote email servers; therefore, if your ISP is blocking the port, your messages will not get through.

    In order to work around this issue, we have opened Port 25. The ISPs that block port 25 require their SMTP server to be used instead of the remote SMTP server; so you will need to change the outgoing mail server (SMTP) from the default Port 25 to Port 25.

    If you use Outlook, please be sure to select the option for Outgoing SMTP Server Requires Authentication. This is now required for our server security.

    Some ISPs that block port 25 include:

    • AT&T
    • MindSpring
    • BellSouth
    • MSN
    • CableOne
    • NetZero
    • Charter
    • mails
    • People PC
    • Comcast ATTBI
    • Sprynet
    • Cox
    • Sympatico.ca
    • EarthLink
    • Verio
    • Flashnet
    • Verizon
    • MediaOne
    • Telus

    If your ISP is on this list or you believe port 25 is blocked, please see our related article for information about changing the outgoing SMTP port from 25 to 26:

    What If Both Port 25 and Port 26 Don't Work?

    Some ISPs block both ports, and you will need to follow your ISP's procedures for sending email.  You will typically have one or two choices.  Sometimes you may contact your ISP to request that they open port 25. They may do this for you, although many ISPs have begun declining to do so.  Some ISPs may require you to use their SMTP servers for all outgoing mail so that they can monitor outgoing email on their network in order to prevent spam.You may still send email from your domain (i.e. you@yoursitesdomain.com); it just needs to be routed through their SMTP servers.

    You'll want to contact your ISP about which SMTP servers you should use for outgoing email.  This information is usually posted on a page of their website.  If they have a search box on their site, searching for "port 25" will usually lead you to the relevant information. 

    Note: For Comcast/Xfinity Internet customers, port 587 is available for use as ports 25 and 26 are blocked on their network.

    My Mail Used to Work

    Sometimes ISPs change their policies and start implementing blocks to certain ports without informing their customers (other than perhaps a post on their website). Most ISPs post information about Port 25 on their website if they have implemented a policy of blocking it. If sending mail suddenly stops working, this is probably why.

I cannot view Sent, Trash, Drafts, Junk and other folders

If your IMAP folders are missing, please subscribe to them again and they will appear.

Subscribe to folders in ...

Microsoft Outlook Express:
1. Under Folders on the left side of the screen, select the Inbox for your e-mail. (NOT the one under Local Folders)
2. Click the Tools menu and click IMAP Folders
3. Select desired folders.
4. Click Show. Folders will appear next to selected folders. Click OK.
5. New folders can now be accessed from the Folders list on the left side.

Outlook
1. Click the Tools menu and click IMAP Folders
2. Click the Query button.
3. Select desired folders.
4. Click the Subscribe button. Click OK.
5. New folders can now be accessed from the Folders list on the left side.

Windows Mail
1. Click IMAP Folders.
2. In the Show/Hide IMAP Folders dialog box, select a folder, and then do one of the following:
* To view the folder and download its contents, click Show.
* To hide the folder and prevent its contents from downloading, click Hide.
3. New folders can now be accessed from the Folders list on the left side.

Windows Live Mail
In order for IMAP to work correctly with Windows Live Mail, the settings must be as they appear in the IMAP tab in the Account Properties.

Thunderbird:
1. Go to Files and click Subscribe...
2. Select desired folders.
3. Click Subscribe. Click OK.
4. New folders can now be accessed from the Folders list on the left side.

Mac OS X Mail Client
1. Go to Mail > Preferences > Accounts.
2. Select your email account and click the Advanced tab.
3. Check the box next to Automatically synchronize changed mailboxes.
4. Close the Preferences panel and save.
5. Restart the entire mail program.
6. If your folders are still not showing, go to the View menu and select Show Mailboxes. Now click the expand arrow (triangle) on the left of your email name to reveal your IMAP folders.

Entourage
1. Select your account in the left margin to view its available IMAP folders.
2. On the toolbar, click on the Update List button.
3. From the View menu, make sure there is no check mark next to Subscribed Only. If there is, click on it once to uncheck it.
4. Your new folders are now displayed.

Eudora
1. From Eudora’s Window menu, select Mailboxes.
2. Click the expand arrow (triangle) on the left of your email name to reveal the available IMAP folders.
3. Click on the icon at the far right-bottom of the mailbox list and select, Refresh Mailbox List from the menu.
4. Your new folders are now displayed.

iPhone, iPod touch
1. If you sync IMAP mail account settings from your computer to iPhone or iPod touch, the IMAP folders may show under your Inbox folder. In this case, you need to specify the IMAP path prefix.
2. You can enter the IMAP path prefix by choosing Settings > Mail > Account > Advanced > IMAP Path Prefix.
3. Enter the word INBOX (all caps) and save the setting. Now your folders should appear as expected.

Outlook Error codes

Outlook Express messages

IMAP and POP3
An unknown error has occurred. Subject 'test', Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: SMTP, Server Response: '550 External MTA's must be authenticated in order to send e-mails', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC69

Needs Outgoing Server Requires Authentication checked.
--------------------------

IMAP and POP3
The connection to the server has failed. Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: SMTP, Port: 255, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

Port 255? Should be port 25 or 2525.
---------------------------

IMAP
The server has rejected your login. Please verify that your user name and password are correct.

POP3
There was a problem logging onto your mail server. Your Password was rejected. Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: POP3, Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Possibly not using full email address as username. Possibly needs to reset password.
--------------------------

IMAP
The host 'mail.domain.com' could not be found. Please verify that you have entered the server name correctly.

POP3
The host 'mail.domain.com' could not be found. Please verify that you have entered the server name correctly. Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D

Could be misspelled, could be propagating/unregistered, could be server down. Best solution is to use correct domain and spell correctly, and if still not working then use the server's IP instead.
---------------------------

IMAP
General authentication failed. None of the authenticated methods supported by your IMAP server (if any) are supported on this computer.

POP3
Unable to logon to the server using Secure Password Authentication. Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: POP3, Server Response: '-ERR Invalid command.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC18

User has Log on using Secure Password Authentication checked. Needs to uncheck SPA.
---------------------------

IMAP
The connection to the server has failed.

POP3
The connection to the server has failed. Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: POP3, Port: 1100, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

Incoming port is wrong. Should be 110 for POP3 and 143 for IMAP.
---------------------------

IMAP
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

POP3
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.domain.com', Server: 'mail.domain.com', Protocol: POP3, Port: 110, Secure(SSL): Yes, Error Number: 0x800CCC0F

Customer is using a secure connection, but regular incoming port. Should be 993 for IMAP and 995 for POP3.
---------------------------

IMAP only
Your specified Root Folder of 'public_html' could neither be found nor created. Please verify that your Root Folder Path is correct, and that your IMAP account is properly configured.

Customer tried to set the "Root folder path:", but it should stay blank. IMAP only.
---------------------------
Official descriptions from Microsoft
0x800CCC65 -- This error code is indicative that a local firewall such as Zone Alarm or anti-virus software such as NOD32, Norton Antivirus, or McAfee is blocking outgoing connections to your mail server. Try disabling any of this software and see if this error still persists.

0x800CCC67 -- This error is mostly attributed to one of a few things: the ISP is blocking port 25, a local firewall or anti-virus program is blocking SMTP communication or the account in Outlook is setup incorrectly.  Please change the SMTP port from 25 to 2525, disable any firewalls or anti-virus software.

0x800CCC78 -- Your sender address must be a full email address not simply a username. Please set up your account in Outlook/Outlook Express to use a full account name such as username@mydomain.com instead of simply 'username'

0x800CCC79 -- Please make sure that your client is set up to authenticate SMTP before POP as this is what the error code 0x800CCC79 indicates is the problem.

0x800CCC92 -- Please access your cPanel as the error 0x800CCC92 indicates, there may be a problem with the password for the email account in question or that the email account has become corrupted.

0x8004210B -- Please check the following Microsoft Documentation link as this is a client-side issue: http://support.microsoft.com/kb/827349 .

0x8004210A -- Please check the following Microsoft Documentation link as it is client-side: http://support.microsoft.com/kb/827349 .

0x800C0133 -- Please check the following Microsoft newsgroup link as it seems that your Outlook Express mail store is corrupt: https://www.microsoft.com/communities/newsgroups/en-us/...

If that does not work, please see this link for information on disabling your virus scanner's Outlook Express integration. http://www.microsoft.com/communities/newsgroups/en-us/...

0x800CCC19 -- Please check the following Microsoft Documentation link as it it seems to be a client-side problem with local anti-virus software: http://support.microsoft.com/kb/813518 .

0x800CCC0D -- Please check the following Microsoft Documentation link as it describes common work fixes for the error you're experiencing: http://support.microsoft.com/kb/813514 .

0x800CCC0E -- Please check the following Microsoft Documentation link as it describes how your ISP is blocking ports needed for email access: http://support.microsoft.com/kb/191687 .

0x800CCC0F -- Please check the following Microsoft Documentation link as it could be due to many things client-side from local firewalls: http://support.microsoft.com/kb/813514 .

0x800CCC0B -- Please check the following Microsoft Documentation link as it describes common work fixes for the error you're experiencing: http://support.microsoft.com/kb/827349 .

Try the following steps in addition to what is found in the article:

1. Your email client is mis-configured
2. Your ISP is blocking access to port 25
3. There is a DNS problem with your ISP
4. There is an error with SMTP on one of our servers


Below you will find the most common solutions to fix the above problems:

1. Shutdown and restart your computer.
2. Complete email address for Email Address & User ID.
3. POP, IMAP, SMTP will be mail.your-domain-name.com.
4. Make sure Outgoing server has selected Requires Authentication.
5. Change the Outgoing Port from 25 to 26. Many ISPs are now blocking port 25 to prevent their clients from spamming.
6. Temporarily turn off all virus and/or firewall software.
7. Try the ISP's outgoing mail server if the problem persists.

Email Troubleshooting

Email Troubleshooting to get your mail working:

Email Troubleshooting

  • Make sure your user name and password is all lowercase.
  • Make sure you have created the email address in your control panel.
  • Change the user name to the full email address. Example:username@domainname.com

Still not working?

  • Change your incoming and outgoing mail servers from mail.yourdomain.com to the ip address listed in your welcome email.

Are you able to receive emails but not send?

If you can receive mail but aren't able to send this means one thing.....

Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISPs are blocking outgoing emails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP's outgoing mail server. Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com. For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com. If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

We also have exim running on port 25 for this very reason. A possible work around is to change your outgoing mail to port 25

Are you able to send emails but not receive?

Either your domain is out of disk space, or your e-mail address itself is over quota. You will need to increase the amount of disk space quota to receive mail again.

Does it say "please enter your username and password for the following server" and you are sure you're using the correct information?

Most of our servers have a 30 checks per hour limit. If you hit this limit in any hour you'll be locked out for the rest of the hour. In Outlook or Thunderbird, you will need to click Tools > Options > General and disable where it says "check for new messages every xx minutes". If you do not want to disable it, just set it to check less often. Keep in mind, the more computers you have checking the mail, the quicker you will hit this limit.

Setting Up Email for the Apple iPhone

Newer Versions of iPhone

In the directions below, wherever it says "yourdomain.com" substitute with your domain name.

  1. Tap "Settings" app
  2. Tap "Mail, Contacts, Calendars"
  3. Tap "Add Account..."
  4. Tap "Other" (bottom option)
  5. Tap "Add Mail Account"
  6. Enter Name, address (full email user@yourdomain.com), and password.
    (iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)
  7. Select IMAP.
    (It's the default. The option you've selected will be highlighted blue.)
  8. Under "Incoming mail server"
    1. Set "hostname" to mail.yourdomain.com 
      (or your server host name or server's IP address)
    2. Set "username" to email@yourdomain.com
    3. Set "password" to your password
  9. Under "Outgoing mail server"
    1. Set "Host name" to mail.yourdomain.com 
      (or your server host name or server's IP address)
    2. Set "User name" to email@yourdomain.com
    3. Set password to your password

You are now ready to send and receive emails via your iPhone.

If mail.yourdomain.com is not working for the incoming and outgoing server, you can try your IP address or server's host name. (You can ask us for the name server)

Older Versions of iPhone

Although most email settings are identical, the iPhone requires a special setting for the incoming and outgoing mail servers. Instead of using the defaults that are typically used in the email settings replace mail.yourdomain.com with yourservername.server.com (You can ask us for the name server)

  1. Press the Home button and select Settings > Mail, Contacts, Calendars.
  2. Under Accounts, select Add Account...
  3. Select Other.
  4. Enter your name (which will show in the from field) and your full email address.
  5. Enter your email password and description (we recommend the full email address as your description).
  6. Press Save.
  7. Select POP
  8. Under Incoming Mail Server, enter yourservername.server.com as the Host Name.
  9. Enter the full email address as your User Name.
  10. Enter your email password and then scroll down.
  11. Enter the same information under Outgoing Mail Server.
  12. Press Save.

You are now ready to send and receive emails via your iPhone.


Troubleshooting

I Cannot See My IMAP Folders

Please read the Apple support page.

What is the IMAP Path Prefix?

The correct code is INBOX (all caps).

I Cannot Delete Emails

By default, iOS attempts to delete IMAP email by putting it in the phones trash. This causes an error to come up saying that the messages could not be moved to the trash folder.

To fix this:

  1. Go to Settings > Mail, Contacts and Calendars > {your email account} > Advanced.
  2. Select Deleted Mailbox.
  3. In the On Server section, select the Trash box under the server. This will allow you to remove email from an iPhone or iPod.

Too Many Connections - 500 Errors?

On the iPhone there is a function called "push," and when it is enabled it keeps the connection to our server open and continually checks mail. Consequently, this creates many IMAP processes and eventually conflicts with our Terms of Service.

To avoid running excessive IMAP processes, you can disable push when you don't need it.

  1. Go to Settings > Mail, Contacts, Calendars > Fetch New Data.
  2. Toggle Push to Off.

Now, instead of retrieving emails continuously as they arrive, your iPhone will use the global Fetch setting to retrieve emails manually or at intervals.

Setting Up Email for the Apple iPhone + Photos

In order to initiate the e-mail setup procedure on your iPhone appliance click on the Settings button located on the main screen.

Next, proceed to the Mail, Contacts, Calendars section. 

 

Click on the Add Account option.

Proceed with the "Other" choice.

Click on the Add Mail Account option.

You will be prompted to enter your name, e-mail address, password and a description of the account.Next, you should enter the Outgoing server details. The host, username and password are mandatory.Do the same for the Incoming  server.Once the details are saved the smart phone will verify them.

Upon successful verification the account will be added in your e-mail account list.You can manage the IMAP folders by clicking on the account and entering the Advanced options. Pick each one from the Drafts, Sent and Deleted folders and bind them with the corresponding ones on the server.

Setting Up Email for Android Phones

The following article will instruct you on how to configure your email on an Android device using both the default email client and K-9 Mail, a third party email client.

Using the Default Email Client

1- Open your email client.

2- Enter your full email address and password, as pictured below.

3- Select IMAP for your account type.

4- On the final account setup, enter the following information:

  • Username - The email address you are trying to connect to
  • Password - The password to that email address
  • IMAP server - yoursitesdomain.com (be sure to input your actual domain name)
  • Port - 143
  • Security Type - None
  • IMAP path prefix - Leave blank

5- Click Continue and the email client will check your settings and connect to your account.

 

Using K-9 Mail

  1. Open the Google Play Store.
  2. Find, install and open K-9 Mail.
  3. Enter your full email address and password, as pictured below.
  4. Select IMAP for your account type.
  5. On the final account setup screen, enter the following information:
    • Username - The email address to which you are trying to connect
    • Password - The password to that email address
    • IMAP server - yoursitesdomain.com (be sure to input your actual domain name)
    • Port - 143
    • Security Type - None
    • IMAP path prefix - Leave blank

       6. Click the Continue and the email client will check your settings and connect to your account.

Setting Up Email for Android Phones + Photos

The clients that have mobile phones working with the Android OS can use the default mail application called: Email (In some Android releases the application name is Mail).

Prior configuring the mail settings make sure that you have an Internet connection through a Wifi access point or through the mobile network.The program can be opened from your Android phone Home screen -> All programs. Press the Email icon to load the application.  Then click on the Other (POP3/IMAP) option under the Choose a mail provider screen.On the next window enter the Email address and the Password of your e-mail account. Then click on the Next button.

Enter the Incoming settings for the e-mail account. Pick POP3 or IMAP as the incoming mail protocol.

Verify the e-mail address and the username. Enter the POP3/IMAP server address. Pick the connection’s security type (None/SSL/TLS) and the server port if it differs from the default one. Click on the Next button.

Continue with the Outgoing server settings. Make sure that there is a tick in the Require sign-in check box. Verify the login details and the SMTP server settings. Pick the connection’s security type (None/SSL/TLS) and the server port if it differs from the default one. Click on the Next button.

The entered information will be verified. Then you can complete the setup by clicking on the Finish setup button. Once you are ready you will be able to use your Android smart phone to manage your e-mails.

Setting Up Email for the Blackberry

You can definitely set up your Blackberry to use email.

  1. To get to the email setup site:
    • If there’s an Email Setup option on your smartphone’s home screen, click it.
    • Alternatively, there is a setup wizard on the device which will either start automatically the first time you turn on your smartphone, or will be featured as an icon on the home screen of your smartphone. When you reach the email setup screen of the setup wizard, select "I want to create or add an email address."
  2. Click Next.
  3. To accept the terms of the license agreement, select the I have read and understand the End User Agreement option or check box.
  4. Click I Agree.
  5. To integrate an email address you already use, enter your full email address and the password for that email account.
  6. Click Next.
  7. The site will confirm if the email address has been successfully added. Then click OK.
  8. To return to the setup wizard, click Log Out or Close.

You may have to re-register your device with your wireless network. Its very easy to do this. Click the Blackberry button > Options > Advanced Options > Host Routing Table > Click the Blackberry button and choose "Register Now". This should sync your PDA with your carriers wireless network.


Older models

When you setup an account on BIS it asks for only 2 things, e-mail address and password and tries to guess the rest. Now normally this is fine because it'll fail and ask for the real information, but because the email and username both exist, if the passwords are the same, Blackberry will accept that this data is correct, and sync the phone with the accounts default e-mail address instead of the email address.

The fix for this is ridiculously simple; just give Blackberry a false password. When it cannot authenticate it will then ask you if you want to "Re-enter account information" or "Enter the settings manually". Select Enter Settings Manually, then select "I will provide the settings to add this email account". Finally, enter the full IMAP information for your account. This will cause BIS to sync with the proper account.

Note: In the new Blackberry OS this is not the case, and this fix may not apply to the newer OS. However, this is something to try if you're stumped.

How to make a backup copy of a .pst file in Outlook

Follow these steps to see where Outlook is currently storing your data:

 In Outlook 2013:

  1. Click the File tab on the Outlook ribbon.
  2. Click Open & Export.
  3. Click Import & Export.
  4. Click Export to a file.
  5. Click Outlook Data File (.pst).
  6. Click folder you want to back up like: Inbox or Outlook Data File.
  7. Click on Browse to save the file in a disination you want (NOT recommended to save it on C: Drive or Desktop).
  8. Click Finish.

 

In Outlook 2010:

  1. Click the File tab on the Outlook ribbon.
  2. In the Info category, click the Account Settings button, and then clickAccount Settings.
  3. In the Account Settings window, click the Data Files tab.

    If the Location field contains the word "Online" or a path to a file that has the file name extension .ost, Outlook stores data in folders on the Exchange Server. Contact the Exchange Server administrator for more information about how backups are handled.

    If the Location field contains a path to a file that has the file name extension .pst, Outlook stores new messages, contacts, appointments, and other data in a .pst file on your hard disk. To back up the data, go to the "How to make a backup copy of a .pst file" section.

 

In Outlook 2007:

  1. On the Tools menu, click Options, click the Mail Setup tab, and then click E-mail Accounts.
  2. In the Account Settings window, click the Data Files tab.

    If the Name field contains the word "Mailbox" followed by an e-mail name, Outlook stores data in folders on the Exchange Server. Contact the Exchange Server administrator for more information about how backups are handled.

    If the field contains the words "Personal Folder" or the name of a set of personal folders or .pst files, Outlook stores new messages, contacts, appointments, and other data in a .pst file on your hard disk. To back up the data, go to the "How to make a backup copy of a .pst file" section.

In an earlier version of Outlook:

  1. On the Tools menu, click E-mail Accounts.

    Note This option might be unavailable on some networks. The network administrator might have removed this option to protect the account information. If you do not see the Email Accounts option, contact the network administrator for help.

  2. Click View or Change Existing Email Accounts, and then click Next.
  3. Look at the Deliver new e-mail to the following location option. If the option contains the word "Mailbox" followed by an e-mail name, Outlook stores data in folders on the Exchange Server. Contact the Exchange Server administrator for more information about how backups are handled.

    If the field contains the words "Personal Folder" or the name of a set of personal folders or .pst files, Outlook stores new messages, contacts, appointments, and other data in a .pst file on your hard disk. To back up the data, go to the "How to make a backup copy of a .pst file" section.

Exporting emails through Webmail - Horde email backup

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Importing emails through Webmail - Horde email restore

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